Business Communication

At the end of the course, the attendees will be able to:

• Identify the role of effective communication in the workplace
• Understand the different types of communication
• Demonstrate effective verbal and non-verbal communication and develop effective listening skills
• Use specific telephone techniques including etiquette, listening skills and managing difficult customers
• Use specific e-mail principles and techniques in the workplace

• Finetune basic writing skills to ensure a correctly constructed message and perfect grammer

No Assessment