Domestic Fares & Ticketing

Target Audience Entry Level and Junior Consultants
Course Outline & Outcomes This course is designed to equip learners with the basic travel industry knowledge and fares knowledge required to enter the travel industry. This course is a pre-requisite to the Galileo Reservations and Amadeus Novice Courses.

At the end of the course, learners will be able to:

  • Overview of South African Geography
  • Definitions & Terminology
  • Understand industry codes
  • Encode and decode cities, airlines and classes of travel
  • Apply knowledge of baggage concepts of both Piece and Weight concept as well as carry on items
  • Understand LAGS as well as dangerous goods
  • Identify special category passengers and conditions of booking travel for such passengers
  • Read and apply airline flight schedules and timetables.
  • Understand various aircraft configurations and pre- seating
  • Understand fare displays
  • Understand airline as well as government taxes on an airticket
  • Understand Fare Jargon
  • Understand and apply various fare rules of South African Domestic Airlines
  • Correctly understand and calculate Domestic fares and taxes for adult, child and infant passengers
  • Understand and apply knowledge of the Air Ticket including time limits, validity.
  • Understand the reading of an EMD for baggage, pre- seating and change fees
  • Link fare rules to airtickets
  • Different forms of payment including I Credit Card documentation
Prerequisites Matric
Delivery Classroom
Duration 5 Days
Additional Info Final Summative Assessment