Managing Difficult Conversations

Target Audience All staff
Course Outline & Outcomes This course has been designed to equip individuals with the necessary skills required to communicate effectively and manage a difficult message to suppliers.

The course seminar would cover

  • Principles of communication and communicaiton in a business context
  • Types of conversations with customers and suppliers and selecting the most appropriate approach
  • Management of conflict including tips and techniques
  • Understanding assertivness and applying assertive techniques to improve communication
  • Apply a model for resolving conflict through negotation
Prerequisites None
Delivery Classroom
Duration 1 Day
Additional Info

No Assessment