Managing Difficult Conversations
Target Audience	All staff
Course Outline & Outcomes	This course has been designed to equip individuals with the necessary skills required to communicate effectively and manage a difficult message to suppliers. The course seminar would cover Principles of communication and communicaiton in a business context Types of conversations with customers and suppliers and selecting the most appropriate approach Management of conflict including tips and techniques Understanding assertivness and applying assertive techniques to improve communication Apply a model for resolving conflict through negotation
Prerequisites	None
Delivery	Classroom
Duration	1 Day
Additional Info	No Assessment