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International Refund Calculations

Target Audience All staff who calculate International Refunds
Course Outline & Outcomes This course is designed to equip learners with expert knowledge required to perform international refund calculations

At the end of the course, learners will be able to:

  • Understand and apply refund procedures
  • Understand the validity of tickets
  • Understand and apply general fares entries including historical fares, fares in NUC, ROE, BSR and historical FQ and FQP (for tax purposes)
  • Demonstrate understanding of horizontal fare calculation
  • Understand components, pricing units and journey definitions
  • Calculation of unused and partially used tickets including single pricing units, multiple pricing units, mixed fare bases, mixed airlines, mileage surcharges and Q- surcharges
Prerequisites None
Delivery Classroom
Duration 1 Day
Additional Info

No Assessment

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Training Hours:

Mon to Thurs: 08h00 – 16h00
Fri: 08h00 – 15h00
Please check our Schedules pages regularly for updates to our course dates at various venues.


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